Privacy Policy

Effective Date: January 1, 2026

Water Damage Restoration Sun Valley respects your privacy. This policy explains what information we collect when you visit our website or call us, how we use it, and the choices you have. We keep it simple and straight to the point.

Information We Collect

When you contact us for water damage restoration, we collect the details you give us directly. That includes your name, phone number, email address, property address, and a description of the water damage you're dealing with.

We also collect some information automatically when you browse our website. This includes your IP address, browser type, device information, and the pages you visit. We use this to understand how people find and use our site.

How We Use Information

We use your contact details to respond to your request, schedule an inspection, and provide you with an estimate for water damage restoration. We may also call or text you to follow up on your project.

Your information helps us improve our services. We look at website usage data to make our site easier to navigate and to understand which services people need most in Sun Valley and the surrounding areas.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help the site remember your preferences and understand how you interact with our pages.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us at (833) 321-7153 for help.

Analytics and Third-Party Tools

We use third-party analytics tools, like Google Analytics, to track website traffic and see how visitors move through our site. These tools collect anonymous data and do not identify you personally.

We may also use third-party services for advertising or remarketing. These services may place cookies on your device to show you relevant ads after you visit our site. You can opt out of personalized advertising through your browser settings or industry opt-out pages.

Data Sharing and Disclosure

We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors. These providers are required to keep your information confidential.

We may disclose your information if required by law, to protect our rights, or in response to a valid legal request. If we ever merge with or sell our business, your information may be transferred as part of that transaction.

Data Retention

We keep your personal information for as long as needed to provide our services and meet legal obligations. For example, we retain project records for a reasonable period in case you need warranty service or have questions about past work.

When your information is no longer needed, we securely delete or anonymize it. If you want us to delete your data sooner, contact us and we will honor your request unless we are legally required to keep it.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our website uses encryption where appropriate, and we limit access to your data to employees who need it to serve you.

No method of transmission over the internet is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, please call us and we can discuss how we handle your data.

User Rights

You have the right to request access to the personal information we hold about you. You can also ask us to correct inaccurate details or delete your information, subject to legal requirements.

If you want to exercise any of these rights, contact us using the information below. We will respond within a reasonable timeframe and help you however we can.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, please contact us so we can delete it.

We encourage parents and guardians to talk to their kids about online safety and to monitor their internet use.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date at the top.

We encourage you to review this page periodically so you stay informed about how we protect your information. Your continued use of our website or services after changes means you accept the updated policy.

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